Is my information secure?
The security of your data is very important to our business. Except for providing information to participating merchants, we do not resell or disclose any information to a third party. The data you have provided is required to enable us to verify and link your information to your payment card account to be able to perform ACH debit transactions. Your enrollment data is kept safe in our secured database servers. All bank information and PINs are encrypted as soon as your enrollment is submitted.
Why do you need my driver’s license information?
Your participating merchant wants to provide you with a convenient way of paying for gas at a lesser price and also to pay for items inside their store. It is important to recognize that you are issuing an electronic check when you use the payment card account for payment. This is no different than writing a check at the supermarket and being asked to show your driver's license as an ID.
When you enroll in the program you voluntarily provide certain information to ZipLine in order to participate in this program. No information will be taken from the magnetic stripe on your driver license to create a database and the driver's license will be used only to verify your identity as a participant in the program.
Why do you require the last four digits of my social security number with enrollment?
When you enroll in the program, the last four digits of the social security number are used for identity verification purposes (in addition to the other information you provided during enrollment), an account security question and to protect you against fraud.
The security of your data is very important to our business. Except for providing pertinent information to the participating merchant, we do not resell or disclose any information to a third party. Your enrollment data is kept safe in our secured database servers. This information is encrypted as soon as your enrollment is submitted.
Can I have multiple payment cards using the same checking account?
Yes. If you attained your original card from your local store, please pick up another card and call us to activate it.
How long does it take for the payment card account to become active?
Once you have enrolled, the information that you provided will undergo a bank validation process. This process could take up to three (3) business days after the enrollment date. If additional information is needed, you will be notified of the activation step and program details through subsequent email messages. You are responsible for completing the bank verification step in order to activate the account. This step requires you to confirm two small test transactions that we post to your bank account for verification purposes.
I saw a small deposit and small withdrawal in my bank account, what is this?
ZipLine validates your enrolled bank account information to ensure that we have the correct account number, the account is open, and most importantly that the account belongs to YOU. We do so by submitting a deposit and withdrawal to your bank account. These “challenge” transactions are a test to confirm the validity of the account. The enrolled payment card account is not activated until this bank verification process is completed. You must confirm these two amounts once they appear in your account. A “Verification” email will be sent to you, upon enrollment, which explains this activation process.
Is this USER ID/PIN the same as my current Bank Account PIN number?
No. The User ID (PIN) that you select can be any 4-digit number and does not have to be the same as the current PIN that you use with your ATM or Web ID to your bank account. It is important to remember your PIN in order to use this method of payment.