Is my information secure?
The security of your data is very important to our business. Except for providing information to participating merchants, we do not resell or disclose any information to a third party. Your enrollment data is kept safe in our secured database servers. If you have enrolled in the payment program, the data you have provided is required to enable us to verify and link your information to your payment program account to be able to perform ACH debit transactions. All bank information and PINs are encrypted as soon as your enrollment is submitted.
Why do you need my driver’s license information to enroll in the payment program?
Your participating merchant wants to provide you with a convenient way of paying for gas at a lesser price and also to pay for items inside their store. It is important to recognize that you are issuing an electronic check when you use the payment program for payment. This is no different than writing a check at the supermarket and being asked to show your driver's license as an ID.
When you enroll in the program you voluntarily provide certain information to ZipLine in order to participate in this program. No information will be taken from the magnetic stripe on your driver license and the driver's license will be used only to verify your identity as a participant in the program.
Why do you require the last four digits of my social security number with enrollment?
When you enroll in the payment program, the last four digits of the social security number are used for identity verification purposes (in addition to the other information you provided during enrollment), an account security question and to protect you against fraud.
The security of your data is very important to our business. Except for providing pertinent information to the participating merchant, we do not resell or disclose any information to a third party. Your enrollment data is kept safe in our secured database servers. This information is encrypted as soon as your enrollment is submitted.
Why do you need my email address?
Your account must be registered so that you can redeem your rewards and/or use it as a form of payment. An email is required for account registration. You will also receive an email receipt for each purchase that you make using your payment program account. Your email address also becomes your login to our member website where you can manage your payment account information, view your transaction activity and/or change your PIN if needed.
I saw a small deposit and withdrawal in my bank account, what is this?
ZipLine validates your enrolled bank account information to ensure that we have the correct account number, the account is open, and most importantly that the account belongs to YOU. We do so by submitting a deposit and withdrawal to your bank account. These “challenge” transactions are a test to confirm the validity of the account. The enrolled payment card account is not activated until this bank verification process is completed. You must confirm these two amounts once they appear in your account. A “verification” email will be sent to you, upon enrollment, which explains this activation process.
Is the USER ID/PIN with the payment program the same as my current bank account PIN?
No. The User ID/PIN that you select can be any 4-digit number and does not have to be the same account as the current PIN that you use with your ATM or web ID to your bank account. It is important to remember your PIN in order to use this method of payment.
How do I change my PIN/ID?
You may change your PIN by logging into the member website
or the member link provided on your merchant’s website. Once you log in, you will need to click on your card/mobile number, then select the “Update My PIN” option. If you forgot your current PIN, then click on “Forgot PIN?” and follow the directions to reset your PIN to whatever new PIN you want.
The magnetic stripe on my card is worn and does not work, what can I do?
It will be necessary to replace your payment card if the magnetic stripe does not work. If you picked up your original card at a store location, you will need to pick up a new card and call Customer Service at 877-403-2222 to add the new card and turn off the damaged card. If your card was mailed to you, please contact us to request a replacement card be mailed out.
I lost my card, what do I do?
You should log into the member website
or the member link provided on your merchant’s website, to report your lost/stolen card. This will immediately deactivate the card. Depending on your specific card program, you may pick up a new card at a participating location and call Customer Service to have the replacement card added to your account.